Refund policy

Last updated: February 27, 2026

Thank you for shopping with Hellopif. We want you to love your purchase. If you are not completely satisfied, we’re here to help.

Returns

You have 14 days from the date of delivery to request a return.

To be eligible for a return:

• The item must be unused and in the same condition that you received it.
• The item must be in its original packaging.
• Proof of purchase is required.

To start a return, please email us at:
payitforwardkt3@gmail.com

Please include your order number and the reason for your return.

Non-Returnable Items

The following items cannot be returned:

• Worn or washed items
• Final sale items
• Gift cards
• Customized or personalized products

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved:

• Your refund will be processed to your original method of payment.
• Please allow 5–10 business days for the refund to appear on your statement.
• Shipping costs are non-refundable.

Exchanges

We only replace items if they are defective or damaged.
If you need an exchange, please contact us at:

payitforwardkt3@gmail.com

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the issue so we can resolve it quickly.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

📧 payitforwardkt3@gmail.com